1. Introduction
This Privacy Policy explains how Webfort collects, uses, and protects your personal data when you use our services or visit our website. We are committed to respecting your privacy and protecting your information in accordance with the UK General Data Protection Regulation (UK GDPR).
2. Who We Are
Webfort is a UK-based website hosting provider. For the purposes of data protection law, we are the “data controller” of your personal data.
If you have any questions about this policy, you can contact us at:
Email: support@webfort.uk
3. What Data We Collect
We may collect the following types of personal data:
- Name and contact information (e.g. email, address, phone number)
- Billing and payment details
- Account login credentials
- Technical information (IP address, browser type, device information)
- Usage data (pages visited, time spent on site, referral sources)
- Support communications and ticket history
4. How We Use Your Data
We use your personal data to:
- Provide and manage your hosting and website services
- Process payments and invoices
- Respond to customer support enquiries
- Send service updates and account-related communications
- Improve our services, website, and user experience
- Comply with legal obligations
5. Legal Basis for Processing
We only process your personal data where we have a legal basis to do so, which may include:
- Performance of a contract (e.g. to provide the services you’ve purchased)
- Consent (e.g. for marketing emails – which you may withdraw at any time)
- Legal obligation (e.g. for tax or accounting purposes)
- Legitimate interests (e.g. to improve our services or prevent fraud)
6. Data Sharing
We may share your data with:
- Payment processors and banks for billing purposes
- Domain registrars or SSL certificate authorities as required for your services
- Our hosting infrastructure or support platform providers
- Legal or regulatory authorities if required by law
We do not sell your personal data to third parties.
7. International Transfers
Where we transfer your personal data outside the UK, we ensure that appropriate safeguards are in place, such as standard contractual clauses approved by the UK Information Commissioner’s Office (ICO).
8. Data Retention
We retain your personal data only as long as necessary to fulfil the purposes we collected it for, including legal, accounting, or reporting requirements. After this period, data is securely deleted or anonymised.
9. Your Rights
You have the following rights under UK data protection law:
- Access to your personal data
- Correction of inaccurate or incomplete data
- Deletion of your data (“right to be forgotten”)
- Restriction or objection to data processing
- Data portability
- Withdraw consent (where applicable)
- Lodge a complaint with the ICO
You can exercise your rights by contacting us at support@webfort.co.uk.
10. Cookies and Tracking
We use cookies and similar technologies to enhance your browsing experience, provide functionality, and gather usage data. For more details, please refer to our Cookie Policy.
11. Data Security
We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, use, or disclosure. However, no system is completely secure, and we cannot guarantee absolute protection.
12. Children’s Privacy
Our services are not intended for use by individuals under 18. We do not knowingly collect personal data from children.
13. Changes to This Policy
We may update this Privacy Policy from time to time. If we make significant changes, we will notify you via email or account dashboard. Continued use of our services after changes have been made implies acceptance of the updated policy.
14. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:
Email: support@webfort.co.uk
